Zanda Health

Front Desk vs. Zanda

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For existing Front Desk users

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How Zanda compares to Front Desk

Front Desk vs Zanda: Top highlights

1

Free data import, no fees

Free data import, no fees
2

No setup fees and lower ongoing costs

No setup fees and lower ongoing costs
3

Cloud-based, access from anywhere

Cloud-based, access from anywhere
4

Medicare integration included

Medicare integration included
5

Online bookings and payments included

Online bookings and payments included

See why health practices love Zanda

44k+

Users

1.5M+

Invoices per month

1M+

Client notes a month

Front Desk vs Zanda: Side-by-side comparison*

Here's how Zanda and Front Desk compare across the features that matter most.

Features
Zanda
Front Desk
Free trial
14-day free trial with full access to all features including SMS messaging.
No free trial. Book a demo only.
Data import service
Free. Includes client details, appointments, notes, services, products, referrers/referrals, contacts, third parties, and in some circumstances financial information. Typically 24 hours.
Available but at additional cost.
Calendar management
Multiple appointment types with colour coding. Appointment flags for booking status. Supports multiple locations and flexible recurring availability.
Yes, but limited functionality compared with Zanda.
SMS & email reminders
Send up to 3 SMS and email reminders per appointment with flexible timing. Responses auto-update appointment status in the calendar.
SMS and email reminders available. Responses auto-update appointment status.
2-Way SMS chat
Yes
Yes
Telehealth
Secure and compliant with all health standards.
Front Desk provides an interface but does not supply telehealth software. Requires a third-party provider.
Online forms
Library of customisable, specialty-specific forms. Responses upload automatically to the client file. Supports digital signatures and clinic branding.
No mention of online forms on the Front Desk website.
Client management system
Yes
Yes
Treatment notes
Over 100 specialised, fully customisable templates. Supports multiple choice, tick boxes, image and body charting with annotation. Unlimited template creation and storage. Duplicate previous notes and view full edit history.
Yes, but fewer customisation options. Supports image and body charting. Pre-prepared templates available. Can duplicate previous notes.
Online bookings
Included with every account. Apply branding, colours, logo, and header image. Add a booking link to your website or Facebook.
Yes, but requires the Patient Booking Gateway add-on at an additional monthly fee. Limited functionality compared with Zanda.
Waitlist
Yes
Yes
Medicare claiming
Completely free. Native integration, no third-party processing.
Front Desk cannot process Medicare claims effective March 2022.
Invoices & payments
Fully integrated invoicing. Calendar alerts for outstanding payments. Turn off online booking for individual clients, for example while an invoice is unpaid. Integrates with Xero, Stripe, and Tyro.
Yes, but limited invoicing options. Integrates with Xero and Tyro. No Stripe integration for online payments.
Credit card processing
Accept payments at time of online booking, during home visits, or via telehealth. Clients can also pay through the client portal.
Cannot accept payments at time of booking or during in-person/home visit appointments.
Reports & analytics
Yes
Yes, but restricted compared with Zanda.
Money-back guarantee
Yes
No
Practice Operations Manual
An in-platform library of 100+ policies and procedures, ready to use and easily adapted to your practice.
No

*This comparison article reflects information available as of April 2020.

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What Practitioners Are Saying

One major component you'll need in private practice is a HIPAA compliant EHR that is easy to use. I love using Zanda because I've been able to automate a lot of simple tasks. For example, when someone schedules their very first appointment, they automatically get an email w/ links to complete the intake forms specific to them. Automating as much as you can saves so much time & just makes me happy thinking about it.
Frances W.
BizzyAI can help elevate your notes and save you time.
Andrew Glynn
The generation of personal Tax Invoices and receipts allows me to individualise these invoices and to create third party payments from care services such as NDIS payments. Being able to create monthly sales reports for tax return is a huge time saver.
Gary S.
With the other practice software, it's like the wild wild west things just go wrong all the time. Zanda's just more reliable and it's so easy to navigate.
Ben Taylor, The Deepwater Practice
Conversations with my clients can run half an hour on really heavy stuff. Before Bizzy AI, I had to balance staying present with frantically taking notes. Now I can just sit with them, the documentation is taken care of.
Kathryn Theodosis, Owner
The Energy Chiro
We have practitioners that have been able to open up one to two sessions per week. That's one to two hours per week that we've gone from spending on admin to being able to facilitate two more one-hour sessions.
Jenni Salisbury, Owner
Practice Management Administration & Support Service

Professions we serve

Ready to Switch from Front Desk?

Switching from Front Desk is straightforward. Zanda offers certified ISO compliance, lower costs, full migration support, and functionality that works the way you do. Try it free and experience the best alternative to Front Desk for allied health professionals who want more control and less admin in their day.