The client journey, from first booking to final invoice
Booking to billing automations, with every step connected. One platform, one login, unlimited potential.
New Client Booking
Clients register on a custom-branded portal, book online 24/7 and pay at booking. Track scheduling and financial details with Google Analytics.
- Online booking 24/7
- Pay at time of booking
- Waitlists
- Multi-location
- QR codes & embeds
- Online booking 24/7
- Pay at time of booking
- Waitlists
- Multi-location
- QR codes & embeds
Intake Forms & Client Portal
Clients complete forms and e-sign online. Everything saves automatically to their Zanda client profile, no manual data entry needed.
- Digital forms
- e-Signatures
- Consent collection
- Secure client portal
- Auto-save to record
- Digital forms
- e-Signatures
- Consent collection
- Secure client portal
- Auto-save to record
Reminders & Prep
SMS and email reminders sent automatically. Clients confirm via SMS reply, and if there's a cancellation, the practice instantly sees waitlist suggestions to fill the slot.
- Automated SMS reminders
- Automated email reminders
- SMS confirmation replies
- Instant waitlist suggestions
- Reduced no-shows
- Automated SMS reminders
- Automated email reminders
- SMS confirmation replies
- Instant waitlist suggestions
- Reduced no-shows
Calendar Management
See the whole practice at a glance. Availability rules run automatically so clients only see open times, and rooms or resources are booked alongside every appointment.
- Multi-practitioner views
- Room & resource bookings
- Personal availability blocks
- Drag & drop scheduling
- Conflict alerts
- Multi-practitioner views
- Room & resource bookings
- Personal availability blocks
- Drag & drop scheduling
- Conflict alerts
Billing, Invoices & Payments
Invoices are auto-created and sent with a payment link the moment a session ends. Unpaid? Automated reminder messages chase it up, all inside the same system as the client EHR.
- Auto-created invoices
- Included payment link
- Automated unpaid reminders
- Medicare/DVA/NDIS
- US insurance billing
- Auto-created invoices
- Included payment link
- Automated unpaid reminders
- Medicare/DVA/NDIS
- US insurance billing
Clinical Notes & Treatment Plans
Customisable note templates, body charts, and BizzyAI streamline notes effortlessly. Scored forms track progress and generate reports, so documentation takes a fraction of the time.
- Built-in AI tools
- Scored forms
- Progress reports
- Custom note templates
- Body chart annotation
- Built-in AI tools
- Scored forms
- Progress reports
- Custom note templates
- Body chart annotation
Appointment Delivery
In a room, at another location, or via telehealth, Zanda handles it all. Review the client profile at a glance before each session so you walk in prepared to connect with your clients.
- In-room & multi-location
- Telehealth (Zoom)
- Client profile at a glance
- Group appointments
- Recurring appointments
- In-room & multi-location
- Telehealth (Zoom)
- Client profile at a glance
- Group appointments
- Recurring appointments
Reporting & Insights
Pre-built reports cover practitioner utilisation, practice revenue, appointments, invoices and more. Export to Excel, surface insights with BizzyAI, or connect your own tools via the public API (beta).
- Practitioner utilisation
- Revenue & financials
- Appointments & invoices
- Excel data export
- Public API (beta)
- Practitioner utilisation
- Revenue & financials
- Appointments & invoices
- Excel data export
- Public API (beta)
Automations & Integrations
Connect Xero, Mailchimp, and Stripe, automate client recalls to bring people back without lifting a finger, and use the public API (beta) to build your own custom integrations.
- Xero
- Stripe & Square
- Mailchimp
- Zoom (telehealth)
- Google Calendar
- Outlook & iCal
- Google Analytics
- Medicare & NDIS
- Physitrack
- Recall automation
- Public API (beta)
- Xero
- Stripe & Square
- Mailchimp
- Zoom (telehealth)
- Google Calendar
- Outlook & iCal
- Google Analytics
- Medicare & NDIS
- Physitrack
- Recall automation
- Public API (beta)
Admin, Security & Team Management
ISO 27001 certified and HIPAA and GDPR compliant, enterprise-grade security without the complexity. Role-based permissions keep your team in the right places, and the built-in Practice Operations Manual helps you run the business.
- ISO 27001 certified
- HIPAA & GDPR compliant
- Role-based permissions
- 2FA
- Practice Operations Manual
- ISO 27001 certified
- HIPAA & GDPR compliant
- Role-based permissions
- 2FA
- Practice Operations Manual
Explore features by workflow stage
One connected platform built to support every stage of your practice.
BizzyAIPurpose-built AI for clinical notes, documentation, and practice insights, all secure and designed specifically for health practitioners.
Calendar ManagementA full-featured scheduling system with drag-and-drop, recurring appointments, multi-location support, and conflict detection.
Claiming & BillingStreamlined insurance and government claiming for Medicare, DVA, NDIS, and US clearinghouse workflows.
Clinical NotesCustomisable note templates, body charts, autosave, BizzyAI tools, and full note history for every client.
Client ManagementCentralised client profiles with records, communications, classification, recalls, and secure file storage.
Client PortalA branded self-service portal for online booking, payments, forms, telehealth links, and client documents.
IntegrationsConnect Zanda to the tools you already use, including Xero, Stripe, Mailchimp, Google Calendar, Medicare, and Physitrack.
Online FormsCustom digital forms for intake, consent, and assessments, all sent by SMS or email and auto-saved to client records.
Payments & InvoicesBranded invoices, Stripe card payments, session packs, statements, and automated payment workflows.
Practice Operations Manual100+ editable policies and procedures built for allied health so you can create your own practice manual inside Zanda.
Reports & AnalyticsClient, financial, and practice reports with a real-time dashboard, Excel export, and practitioner-level filters.
SMS & EmailAutomated reminders, 2-way SMS chat, bulk messaging, and customisable communication templates.
TelehealthHIPAA-compliant video consultations powered by Zoom, with in-app links, group sessions, and telehealth-type locations.
Allow Search Engine IndexingLet search engines index your client portal so new clients can find and book with your practice directly from Google.
Block Portal Booking per ClientControl which clients can book online independently from your in-clinic booking settings, giving your practice more flexibility and control over your schedule.
Appointment Conflict AlertsA notification alert signals conflicts between new and existing appointments when scheduling.
Calendar SyncSync your Zanda calendar with Google, Outlook, and Apple Calendar.
Client Portal BrandingCustomise your portal with your logo, colour scheme, and banners to create a seamless branded experience for clients.
Contacts Book on Behalf of ClientsAllow parents, guardians, and carers to book and manage appointments for linked client profiles through the client portal.
Drag-and-Drop CalendarQuickly move appointments and adjust session times directly from the calendar with simple drag-and-drop scheduling.
Easy Client AppointmentsCreate and manage client appointments for each client session.
Flexible Portal AccessControl which portal features clients can access, including bookings, invoices, and forms.
Group AppointmentsCreate and manage group appointments with multiple participants, invoicing, and individual reminders.
Hover CardHover over any appointment to instantly see client details, service type, invoice status, and appointment info without clicking in.
Multi-Location SupportManage practitioner availability across multiple locations. Location context applies automatically to appointments and flows through to the client portal.
Online Self-SchedulingClients can book, reschedule, or cancel their own appointments 24/7 right through the client portal with no phone call needed.
Portal PaymentsClients can pay for appointments online at the time of booking or later through the portal.
Recurring AppointmentsSet recurring appointments in just a few clicks and easily update a single session, future appointments, or the entire series as schedules change.
Room & Resource BookingAllocate rooms and equipment to appointments and prevent double-bookings across your practice.
Self-Serve WaitlistLet clients add themselves to your waitlist directly from the portal, reducing admin burden and ensuring your schedule remains full.
Waitlist ManagementStore waitlist preferences and send available times to clients via SMS to fill cancellations automatically.
Appointment Flags & WarningsUse coloured flags and warning markers to highlight special appointment conditions at a glance.
Availability Exception RulesBlock specific dates or times outside your normal hours based on leave, training, or one-off changes.
Custom Calendar DisplayAdjust calendar display size, ordering, and column layout to suit your team and workflow.
Multiple Calendar ViewsSwitch between daily, weekly, and multi-practitioner views with configurable time intervals and business hours.
Personal AppointmentsBlock time in your diary for personal or internal appointments that don't involve clients.
Printable AppointmentsPrint your appointment schedule directly from the calendar for offline reference.
Quick Jump NavigationJump to any date instantly with the date selector and quick-jump navigation tools.
Auto-Save to RecordCompleted form responses save automatically to the client record with no manual data entry.
Client Documents & File SharingShare files with clients and let them securely upload documents back to your practice, accessible from both the app and the client portal.
Custom Profile FieldsAdd custom fields to client profiles to capture any data your practice needs, with field types, tagging, and integration into forms and communications.
e-SignaturesCollect legally binding digital signatures on forms and consent documents.
Gender Identity, Sex & PronounsCapture sex, gender identity, and preferred pronouns on client profiles, with pronoun merge fields that flow through to communications automatically.
Linked Client ProfilesLink guardian, parent, or carer profiles to client profiles and manage their invoicing, appointments, and communications separately.
Online Intake FormsSend custom intake, consent, and assessment forms by SMS or email, with responses automatically saved to the client record.
Portal FormsClients can access, complete, and submit intake forms directly from their portal.
Scored Forms & Progress ReportsScore assessment forms and track client outcomes visually over time.
2-Way SMS ChatSend and receive real-time SMS conversations with clients directly inside Zanda, with messages synced to appointment and client records.
Automated SMS & Email RemindersSend up to 3 automated SMS and email reminders per appointment with fully adjustable timing.
BizzyAI: RefineRefine and polish clinical notes, letters, emails, and admin notes with AI assistance.
BizzyAI: ScribeTranscribe live sessions and create clinical notes in your style to save about an hour of admin time per day.
BizzyAI: WriteDraft emails, letters, and practice manual articles from scratch using AI tailored to your style and ready to send.
Body Chart AnnotationDraw and annotate on body charts directly within clinical notes.
Custom Note TemplatesCreate clinical note templates with text fields, checkboxes, multiple choice, body charts, and diagrams to match the way your practice documents care.
Duplicate Previous NoteSave time on recurring sessions by duplicating previous notes and using them as a starting point for new documentation.
File Attachments to NotesAttach files and documents directly to session notes for complete, consolidated clinical records.
Note Visibility ControlsRestrict note access to the owning practitioner only. Essential for multi-disciplinary clinics and psychology practices.
Physitrack IntegrationShare exercise programs and resources with clients via Physitrack, with access to progress reports and a large exercise library.
Print SMS/EmailPrint any individual SMS or email message directly from the client record. Useful for audits, clinical records, and offline reference.
Restore Deleted Notes & FormsRecover accidentally deleted clinical notes and forms keeping your records safe and complete.
Signed Clinical NotesAdd a typed signature to clinical notes to meet sign-off requirements for student practitioners or local compliance needs.
Split View & Note HistoryView past notes alongside a new note and scroll through previous note history.
Automatic Statement Generation & SendingAutomatically generate and send statements to clients on a schedule, cutting down admin time without lifting a finger.
De-Identified InvoicesGenerate invoices with identifying details removed to aid in privacy-sensitive billing scenarios.
Restore Deleted InvoicesRecover accidentally deleted invoices from a client's profile, restoring the invoice and all its original line items.
Invoicing & ReceiptsBranded invoices and receipts with flexible line items, custom text, and multiple payment methods.
PDF Invoice AttachmentAutomatically attach invoices as PDFs to emails sent via automations or directly from the app, making it easy for clients to access and keep their records.
Session PacksCreate and manage session pack templates to track prepaid sessions, hours, or amounts.
Statements & SuperbillsCombine multiple invoices into a single statement or superbill for clients or insurers.
Stripe PaymentsAccept card payments in-account and through the client portal via Stripe, ensuring card details are stored securely.
Third-Party BillingAssign invoices to third-party payers such as insurers or plan managers, with statement filtering by payable party.
Xero IntegrationExport invoices and payments to Xero for seamless bookkeeping.
Advanced Search & Bulk ActionsSearch and filter your full client list, then bulk-update records, export data, or send bulk communications.
Automation & WorkflowsAutomate invoicing, appointment follow-ups, new client onboarding, recalls, and more.
BizzyAI: InsightsGet instant insights about your clients or practice. Generate summary reports, referral letters, and emails using client history.
Bulk MessagingSend bulk SMS and emails to targeted lists of clients.
Communication TemplatesReusable email, SMS, and letter templates with merge fields for personalised outreach.
Email Activity ReportTrack email delivery, open rates, and engagement across all client communications.
Google Analytics IntegrationConnect Google Analytics to your client portal to track booking sources and client behaviour.
Mailchimp IntegrationExport client lists to Mailchimp for email marketing campaigns.
Practitioner Utilisation ReportTrack practitioner hours, appointment load, and availability utilisation across your team.
Recall AutomationsAutomatically contact clients who haven't rebooked to keep your schedule full and client relationships active.
Reporting & DashboardClient, financial, and practice reports with a real-time dashboard, Excel export, and date/practitioner filters.
Targeted Automation FiltersFilter automations by client classification, status, practitioner, service, location, and more for precise targeting.
Telehealth & AI Usage ReportsPractice reports include telehealth sessions and BizzyAI: Scribe usage to track adoption and utilisation across your team.
2FA & ISO 27001 SecurityTwo-factor authentication, ISO 27001 certification, HIPAA, GDPR, and Privacy Act compliance, with audit log access.
Audit Logs & Data ExportAccess log files, export your full account data, and manage storage to stay in control of practice data.
Gmail IntegrationSend emails from Zanda using your own Gmail account, keeping your communications consistent and in your name.
Google & Microsoft SSOSign in with your existing Google or Microsoft account. Single sign-on is on by default, and your practice controls who uses it.
Merge Duplicate ProfilesFound the same client twice? Merge the two profiles, and their appointments, invoices, and notes move across with them. Works for contacts, referrers, and third parties too.
Microsoft Outlook IntegrationSend emails from Zanda using your Microsoft Outlook account for a seamless, branded communication experience.
Mobile FriendlyFull access on any mobile phone or tablet via browser without downloading an app.
Passkey LoginOne-tap login with a fingerprint, face, or security key, so your team can sign in securely without typing a password.
Practice Hive Team ChatKeep your team connected with secure group chat, dedicated channels, file sharing, and real-time notifications.
Public API (Beta)Securely connect Zanda to your own tools via the public API (GET endpoints available now, POST coming next).
Report Access PermissionsSplit report access into client reports and financial reports so each team member only sees what's right for their role.
TasksCreate and manage client and practice tasks in one place with in-page editing, due date filters, and batch SMS/email send for high-volume follow-ups.
User Permission SettingsGranular access controls across calendar, billing, clinical, and admin areas.
Loved by health practices worldwide
The practice management software loved worldwide
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